Thousands of manufacturers are set to benefit from a new £50m data innovation hub led by Ulster University.

The Smart Manufacturing Data Hub will support small and medium-sized manufacturers to capture and better utilise data, helping them increase productivity, growth and sustainability.

The hub is available to manufacturers in Northern Ireland before going live for companies UK-wide, supported by 12 delivery partners.

Around 10,000 manufacturers will be assisted in developing, testing and adopting the latest data-driven technologies thanks to the hub, testbed and grant funding; approximately 13,000 jobs are also expected to be supported.

The funding comes as part of the £300 million Made Smarter Innovation Challenge, a collaboration between UK Government and industry to support the development and increased use of new and existing industrial digital technologies, including artificial intelligence and virtual reality.

Pro Vice Chancellor, Research at Ulster University, Professor Liam Maguire, said: “Made Smarter is another important project in the broader realisation of the Derry and Strabane City Deal agenda, further enhancing the attractiveness of investment and driving economic growth.”

Northern Ireland’s largest IT company, Allstate NI, has revealed new flexible working practices as it continues to recruit 100 more employees.

The tech firm has designated all of its workforce as hybrid, meaning staff can work remotely or from any of its three offices in Derry, Strabane and Belfast. Each office has been redesigned to create collaborative working areas, with social spaces and built-in gaming zones.

Vice-president and managing director of Allstate NI, John Healy

Workers can also request a flexible working pattern, including part-time, condensed or staggered hours, from the start of their employment.

Earlier this year, Allstate NI announced it was seeking applicants for 100 new roles in areas including software development, cybersecurity and analytics.

Vice-president and managing director of Allstate NI, John Healy, said: “We are empowering every employee to design a working pattern that suits their needs and the requirements of their team while promoting a healthy work-life balance.”

He added: “With 100 roles currently on offer, we are thrilled to have opened new modern and dynamic workspaces that will foster more collaboration, innovation and socialisation when employees are in the office.”

Information on current vacancies at Allstate NI is available here.

Ecommerce support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa, more than doubling its current headcount.

From left: Ross Keating, vice president of sales for eDesk; Courtney Graham, vice president of customer success; Mats Forsgren, vice president of operations; Dermot O’Connor, chief executive.

Among the roles on offer are positions in product, sales, marketing, customer success and customer support.

The jobs will be based at eDesk’s headquarters in Dublin, its Derry office and its premises in Skibbereen, Co Cork. Some of the roles will also be based on the east coast of the US, where the company is planning to hoping to have 20 employees in the coming 18 months. EDesk currently operates a hybrid work environment, with remote working and office space available for its employees.

Founded by entrepreneur Ray Nolan as xSellco in 2012, the company provides ecommerce support solutions to customers looking to sell across multiple channels and consolidating all customer interactions into a single box. It rebranded to eDesk in 2021. Among its customers are Superdry, Pitstop Auto and Right Deals UK, with partners that include Amazon, eBay, and Shopify.

“Ecommerce is so hot right now and eDesk as a product has seen significant growth in recent years so we are delighted today to announce the growth of our team over the coming months with these new open roles,” said chief executive Dermot O’Connor.

“eDesk was created to ease the complexity of customer service so that companies can focus on growth. These new hires will continue to support our growth by creating new updates and top-tier products to ensure that our customers truly support each individual customer across all of their sales channels, allowing them to more effectively grow their own businesses.”

Boxever cofounder Mr O’Connor was recently appointed chief executive of eDesk, joining a number of senior hires that include vice-president of sales Ross Keating; Courtney Graham as vice-president of customer success; and Mats Forsgren as vice-president of operations.

“I’m so proud of our team for getting eDesk to the point where we can double our headcount, creating 150 new jobs,” said Mr Nolan. “Dermot brings with him to eDesk over two decades of experience in founding, building, and scaling successful SaaS businesses out of Ireland. I have every faith that he and the eDesk team will take the company to the next level of growth.”

The news of the expansion was welcomed by Tánaiste Leo Varadkar. “EDesk’s creation of 150 new jobs over the next 18 months in Dublin, Derry, Skibbereen and the US is a testament to the company’s ongoing commitment to Ireland,” he said. “The company’s incredible growth shows how Irish eCommerce and Business to Business firms like Flipdish, Intercom, and Wayflyer continue to take on global markets and grow from here in Ireland.”

Source: Irish Times

  • £50 million data innovation hub at Ulster University to support UK manufacturers to accelerate development of digital technologies
  • Dedicated grant funding will be provided to manufacturers to implement expert recommendations from data scientists
  • Adoption of digital technologies such as Industrial Internet of Things and artificial intelligence is key to driving manufacturing productivity, sustainability and competitiveness

UK manufacturers are to have their productivity and competitiveness boosted thanks to a new data innovation hub and testbed led by Ulster University, Industry Minister Lee Rowley announced today (Wednesday 18 May).

The £50 million Smart Manufacturing Data Hub (SMDH) will support small and medium size manufacturers to capture and better utilise their data, helping them increase productivity, growth and sustainability. Businesses in sectors spanning from food and drink, aerospace and many more will be supported to develop, test and adopt the latest data-driven technologies.

Nearly 10,000 manufacturers are expected to benefit from the hub and 13,000 jobs will be supported, helping to boost economic growth and level-up regions across the UK. The hub will be supported by £20 million from the UK government backed Made Smarter Innovation Programme, along with £30 million of business co-investment.

UK Industry Minister Lee Rowley said: 

“As we embrace the digital manufacturing revolution, it is vital manufacturers across the UK can capitalise on the productivity and growth gains that come with the adopting the latest data-led digital technologies.

“The Smart Manufacturing Data Hub, backed by £20 million of government funds, will support companies to implement cutting edge production and process techniques themselves, helping bring the next generation of products to our shelves in a more efficient and sustainable way.”

The hub will host an online Manufacturing Data Exchange Platform that will enable companies to submit their manufacturing data and receive recommendations in return, helping to improve their products and processes. A dedicated £5 million fund will then provide companies with grants to make further improvements in areas of critical importance to their business.

Virtual manufacturing testbeds will allow companies to create a “digital twin” to simulate the implementation of digital technology on their own processes, harnessing data from other manufacturers that have already adopted the technologies to encourage investment.

The SMDH will also provide manufacturers with expert analysis of their emissions and energy data from support staff specialising in data analytics and engineering, which will help them target reductions in waste, energy use and ultimately improve sustainability.

Pro Vice Chancellor Research at Ulster University Professor Liam Maguire said:

“Made Smarter provides the opportunity for innovative collaboration that will be transformative in driving industry competitiveness. At Ulster University, we have a strong track record of collaboration; using our research and technology to act as a catalyst for change, innovation and positive economic, social and environmental impact. Made Smarter is another important project in the broader realisation of the Derry and Strabane City Deal agenda, further enhancing the attractiveness of investment and driving economic growth”

The SMDH will first be accessible by small and medium size manufacturers in Northern Ireland in the coming months, before going live for companies across the rest of the UK. The programme will be supported across the rest of the UK by 12 delivery partners, including the University of Cambridge Institute for Manufacturing, Industry Wales and Scottish Engineering.

The funding comes as part of the £300 million Made Smarter Innovation Challenge, a collaboration between UK Government and industry designed to support the development and increased use of new and existing industrial digital technologies, including artificial intelligence and virtual reality.

The challenge aims to deliver a resilient, flexible, more productive and environmentally sustainable UK manufacturing sector. It will also develop new technologies that can be exploited commercially across the manufacturing industry, worldwide.

Today’s announcement builds on the government’s Help to Grow schemes, which are helping smaller businesses to boost their productivity with training and software that is proven to get results.

The impressive ecosystem of multinationals based in the North West of Ireland provides the people of the region with strong employment and development opportunities across diverse sectors.

One of the North West City Region’s largest employers, Allstate NI was established in 1998, to provide high quality software and business solutions to support its US-based parent company, the Allstate Corporation. Protecting people from life’s uncertainties with more than 113 million proprietary policies, Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home and life assurance.

Employing 900 people across the North West in offices in Derry and Strabane, the region is of major strategic importance to the company.  Their Derry office celebrating 20 years in business last year.

Allstate Strabane Office

Based in Buncrana, Co. Donegal, Talent Acquisition Manager, Alan Fletcher explains Allstate’s reasons to locate in the region with “The initial set-up about getting access to a deep talent pool available in the wider city region. The North West has talented individuals who make a great contribution to the success of all our businesses.”

Alan Fletcher: Talent Acquisition Manager

Alan is one of many cross-border workers in the Fortune 100 firm. He along with fellow colleague Maria McColgan, are both natives of Donegal and are part of a growing list of digital professionals who speak glowingly about Allstate and the North West City Region.

Maria speaks about the Allstate experience; “the social aspect of the company was beyond anything I had ever experienced, there is so much inclusiveness here and I felt this also supported my development professionally.”

Maria McColgan: Product Manager (Allstate)

Alongside her role as Product Delivery Manager, Maria is also as an ‘Inclusion Champion’, ensuring training is available for all employees and that everyone is happy coming to work. As well as this, Maria is an advocate for Women in Technology at Allstate, “I feel that as a female in IT that there is so much opportunity for which we need to make the next generation aware of.”

Looking to the future, Allstate aims to keep on top of technological advancements by looking for new talent and skillsets in areas such as Artificial Intelligence, Machine Learning, Robotic Process Automation and Cyber Security.

The company have embarked on an ambitious investment in re-skilling existing employees in these areas and identifying the next generation of talent, through their 3-year graduate development programme.

At least 100 graduate positions are expected to be filled this year with successful candidates being put through a journey of continuous professional development at Allstate, exploring roles in the skillsets identified such as AI, machine learning, production support and product testing. “The talent, skills and connectivity found in the North West is a major draw for Allstate to grow our talent centres,” comments Alan.

The company offers a flexible hybrid working policy, allowing employees to design a work schedule appropriate for their needs, while also helping to achieve the perfect work-life balance.

When touching on their experiences of living and working in the North West, the benefits were clear. Living in Carndonagh and working in the Calayst building in Derry, Maria comments that her commute through Donegal to work is “way more appealing that a 30-minute sit in traffic.”

“I suppose the major bonus is working in a close-knit community that the North West region provides”, Maria concludes.

“For me it is being able to have a global career in a unique location. I have been able to work in both Donegal and Derry for some of the biggest companies in the world” says Alan.

He also delves deeper into the ecosystem of collaboration between multinationals and high-quality educational institutions as Talent Acquisition manager: “I have built academic partnerships with the University of Ulster, North West Regional College and Atlantic Technological University to name a few and it has been great to see exciting job opportunities being created in the North West region.”

“The fact the region has been voted the best place to work in Northern Ireland shows we are heading in the right direction.”

With the MIT Innovators Under 35 Event set to take place in the gTeic @ GaothDobhair this week, showcasing the vast array of talent of young people across Europe and the North West City Region, it’s assuring to see that investment in the talent of tomorrow is fundamental to Allstate’s operations within the region. 

PwC is opening a space at Ulster University’s Magee Campus in Derry/Londonderry as part of its investment in innovation in Northern Ireland.

The space will house research and development for its £40m Advanced Research and Engineering Centre (ARC), which launched last year in conjunction with Ulster University and Queen’s University Belfast, with support from Invest Northern Ireland. 

Through its alliances with government and academia, ARC’s innovation ecosystem is looking to build solutions to complex business problems into the next decade and beyond. This latest collaboration will see Ulster University students and researchers, at the Jordanstown and Magee campuses, work alongside Operate staff.

The new space will be used primarily as a base for ARC staff based in the North West of the country as PwC Operate ramps up recruitment from beyond its Belfast base. PwC Operate will start with four people at Ulster University’s Magee campus, but is looking to establish a larger team as ARC builds out its capabilities. 

Ian McConnell, PwC Operate Lead Partner, commented: “We’re delighted to be establishing a presence in the northwest. ARC’s vision includes university postgraduates working on research projects that feed into the software engineering function of ARC, as we develop solutions to our clients’ problems. ARC will continue to be based in our Merchant Square HQ in Belfast, but we’re keen to recruit from as wide a talent pool as possible. To be able to offer opportunities to people across the country is something very close to my heart and I believe fundamental to the success of this initiative.”

Jim Harkin, Head of the School of Computing, Engineering and Intelligent Systems from Ulster University also added: “It is positive for the Derry and Strabane City and District that PwC’s Operate will open an office at Ulster University’s Magee campus. The new office located on the Magee campus reflects the growing interest in doing business in Derry/Londonderry because of the easy access to talented people and innovative research from the Intelligent Systems Research Centre. As we develop research centres for robotics, AI and personalised medicine in the years to come as part of the Derry & Strabane City Deal, we will see more and more companies growing their presence in the North West and creating high-tech jobs.” 

An innovative new approach to promoting careers in the tech industry launched at a special school-focused event on March 10th as part of Enterprise Week 2022.

TECH CHAMPIONS is an exciting tech-themed careers comic aimed at young people, showcasing six local tech professionals and entrepreneurs and detailing the pathways they followed to develop their tech-related careers or businesses. It’s a collaborative project by Startacus and Revolve Comics, delivered in partnership with Derry City and Strabane District Council, Alchemy Technology Services, and North West Regional College.

The TECH CHAMPIONS event will brought the tech professionals illustrated in the comic to life in a live streamed and in-person event during Enterprise Week.

At TECH CHAMPIONS local tech professionals and entrepreneurs chatted about their own varied backgrounds and journeys in the tech sector, with the aim of highlighting the diverse range of tech careers and opportunities which exist locally. Speaking at the event, Alastair Cameron, Startacus co-founder, said: “We believe that this innovative approach to championing tech roles and careers will help signpost local students to fantastic opportunities in these exciting and fast growing sectors. We are proud of the collaborative approach this initiative has taken, working with partners who are fully committed to helping inspire our young people.”

The event served as a launch for Derry City and Strabane District Council’s bespoke website www.homeground.me, the North West’s first interactive digital map profiling the Digital, Creative and Fintech sectors in Derry, Strabane and Letterkenny.]]

Head of Business with Council, Kevin O’Connor, said the site will be an invaluable resource for anyone seeking a career in the tech industry. “The Homeground Site will provide a platform for industry professionals to share information and experience with the next generation of tech talent. Cross-border collaboration is an essential element in our campaign to promote the North West region as an exciting and attractive location for school leavers, offering both professional opportunity and fantastic lifestyle benefits. This new resource will help young people pinpoint opportunities and connect them with the companies best suited to their skills and ambitions.”

Homeground has resulted from the work of Council’s Digital, Creative and Financial Technologies Subgroup. Columb Duffy, Senior Leader at Allstate NI in the North West, is the Chair of the Subgroup. He advises anyone at home or working away who is interested in a career in Digital, Creative or Fintech, or wants to see what the North West has to offer, to click onto Homeground to view the fastest growing sectors in the North West and the global career opportunities that are right here on our doorstep. “Making sure the next generation of workers is as informed as possible about their choices is a major part of the group’s work and aims to connect young people directly with industry,” he explained.”Industry and businesses have the expert knowledge that our school leavers need as they begin to think about their careers. What this partnership is about is developing a local talent pipeline of bright and eager young people to work and live locally and to address skills gaps in the North West.”

The Podium Partnership is a new initiative by the Trust to celebrate the 50th anniversary of Lady Mary Peters winning her Olympic Gold Medal in 1972.  

The Podium Partnership will last for three years working together with benefits to both parties. There will be a collaborative partnership with both parties exchanging skills, time and talent.

Barry Funston, chairman of the Mary Peters Trust, said: “We are delighted to announce Alchemy Technology Services as our first Podium Partner in the 50th Anniversary year of Lady Mary’ s famous Gold Medal victory in Munich. Alchemy’s innovative ground-breaking approach to staff development mirrors that of the sportsmen and women we support here at the Trust. Their support will enable us to continue to help young people, both disabled and able-bodied, achieve their sporting dreams and ambitions.” 

CEO and founder of Alchemy Technology Services, which employs over 140 people in the North West city region, John Harkin, added: “Partnering with the Mary Peters Trust is a natural fit for us. Alchemy’s values closely align with the Trust, we encourage our people to be the best versions of themselves, adopt a winner mindset and to “Go for Gold”. For 40 years the Trust has been providing invaluable support to athletes across Northern Ireland and we are committed to assisting this important mission into the future.”

In June 2020, Derry City and Strabane District Council granted planning permission for the major international data centre developer, Atlantic Hub, to locate the centre at the Foyle Port Innovation Park. Work began this month on the development which will host computer data and services equipment for large tech companies, catering to the growing global tech sector and generating up to 100 jobs.

The campus at Foyle Port will have the capacity for up to 500,000 sq ft of technical floorspace, one of the largest ever infrastructure developments in the North West. It will offer world class services to large corporates and hyperscale data centre operators, utilising the EXA (Kelvin), transatlantic fibre-optic submarine cable, providing excellent connectivity to North America and Europe.

“After a significant period of preparation, we are delighted to begin construction of our flagship development project”, said Brian Doherty, Managing Director at Atlantic Hub. “We consider the North West to be an excellent location for our data centre development, and our investment in the region reflects the fantastic economic opportunities on offer here. With unique access to the UK and EU markets, this development is set to attract some of the largest global companies and investors to our shores in the coming years.”

With a ‘twin’ site in Letterkenny also being considered as part of the same cross border campus, this development forms part of transformative work from across the North West to boost our offering to foreign investors. The strategic location provides connectivity to local energy supplies generated from 100% certified renewable sources.

Learning Pool has paid an undisclosed sum for True Office Learning, a firm in the United States which specialises in compliance training.

True Office was at one time owned by the New York Stock Exchange.

Learning Pool’s chief executive Ben Betts said the deal with True Office Learning is “a significant step” for the Derry-based company.

“In the past two years, the way we work and learn has changed dramatically, and our aim is to lead the way in reshaping the new workplace learning landscape,” Mr Betts said.

The addition of True Office should take Learning Pool’s annual turnover to around £50m. The firm is aiming to significantly grow its business in the US where it already has an office in Colorado.

True Office’s major clients include the pharmaceutical firm Pfizer and the agri-food company, Cargill. Learning Pool was founded in 2006 by Paul McElvaney, who is now the firm’s executive chair.

The company provides online training courses for a range of major businesses and public sector organisations.

Last year a US private equity firm, Marlin Equity Partners, bought a majority stake in the business.