Allstate NI in the North West has added to its trophy cabinet after winning in three categories at the Contact Centre Network NI awards.
The company’s largely Derry and Strabane-based Allstate Technology Support Centre (ATSC), which assists Allstate employees globally, received awards for Trainer of the Year and Contact Centre Manager of the Year at the annual celebration of excellence in the region’s contact centre industry.
Allstate, Northern Ireland’s largest IT company, also took home the Silver Award for Home Working Programme of the Year, recognising resilience in adapting to coronavirus challenges.
At the outset of the pandemic, around 30% of ATSC employees had home working capabilities. In just five days, the North West leadership ensured the entire ATSC workforce had the equipment needed to provide technical support remotely.
Allstate NI has also raised funds to provide a state-of-the-art search drone for Strabane’s local Community Rescue Service, via an employee fundraising appeal and Funding for Good application. The device will be used throughout Northern Ireland to assist vital lowland search and rescue operations.
Since 2018, Allstate NI’s Force for Good initiative has provided £173,896 to support community-focused projects across Northern Ireland.